EU RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you may have the right to withdraw from an online purchase within 14 days, unless an exception applies.

Submitting a withdrawal request does not automatically mean that the order is eligible for return, withdrawal, or refund. We will review each request in accordance with applicable consumer law, this Refunds and Returns Policy, and the specific type of product or service purchased.

Different rules may apply to ceramic products, workshop bookings, private workshops, and gift cards.